Refunds + Returns
Flowers and Gifts
Due to the nature of our perishable items, we can only offer returns within 36 hours of delivery. Our bunches are market fresh each day, meaning if you pre-order you will receive the bunch we create on the day you have selected. You cannot select the type, quantity or size of the flowers that are included.
We can only offer refunds where the product is returned to us, or collected by us, in its original condition within 36 hours of delivery. If the item cannot be returned, we are unable to offer a refund when the goods are kept in the possession of the recipient or the purchaser.
You are solely responsible for ensure you read and understand the description of the product you are purchasing. No refund or credit applies for any misunderstanding arising out of these circumstances.
Please contact us on firstname.lastname@example.org.
Should the recipient not be home, the flowers will be left at the front door in shade and with water; unless you request otherwise on your order. No refund or credit will be given for the incorrect address being provided on checkout and an additional delivery fee of $15 is payable for us to attempt another delivery.
If the recipient no longer lives at the address you have nominated, we will charge a $15 re-delivery fee. Should you choose to not re-send the bunch, no refund will be provided.
If the address provided is a business that is closed at time of delivery, or there is no where suitable to leave the flowers, we can redeliver the flowers the next day however, we may charge a re-delivery fee. the amount of the delivery fee is at the discretion of The Posy Co. Should you choose not to re-send the bunch, no refund will be provided.
We reserve the right to substitute gifts and/or products as they are listed on this website. This includes products supplied in our gift boxes, and all add on's including vases where the original type is not available. The substitution will be to the same value as the original product, and no cost reduction or refund will be provided in this instance.
Every stem is unique so sometimes colours vary or we'll need to use a substitution to give you the best arrangement. We try wherever possible to always send something similar and equally as lovely, at or above the same item value.