At The Posy Co, we value our customers and are committed to providing the best possible experience for you. We understand that there may be times when you have concerns or complaints about our products or services. We are committed to resolving these issues in a fair, respectful, and efficient manner.
We ask that all customers communicate with us in a polite and respectful manner, even in the event of a complaint. We will not tolerate any abusive or aggressive behaviour towards our staff members, and reserve the right to terminate any further engagement with any person/s who violates this policy.
We ask that customers follow these guidelines when lodging a complaint or concern:
- Clearly state the issue you are experiencing or the concern you have, providing as much detail as possible.
- Allow our staff members the opportunity to fully understand your concerns and respond in a timely manner.
- Keep the lines of communication open and remain respectful throughout the process.
We understand that sometimes issues can be frustrating, but please refrain from using profanity or making personal attacks towards our staff members. Such behaviour will not be tolerated and may result in the termination of any further engagement to obtain a resolution.
Thank you for helping us create a respectful and positive environment for all of our customers and staff members. If you have any questions or concerns about our policy, please do not hesitate to contact us.